Frequently asked questions
Updated
Pricing & refunds
Do PremiumPress themes have monthly fees?
No. You pay once for the theme. There's no subscription. The only optional extra is extending support and updates for $49 per 6 months after the free period ends. Hosting is a separate cost from your hosting company.
Can I get a refund on a PremiumPress theme?
Yes. There's a 14-day money-back guarantee. Full details are on our Refund Policy page. Refund policy →
Can I upgrade from a single theme to a membership?
Yes. Upgrade to a membership within 60 days of purchasing your theme, and we’ll credit the amount you paid towards your new membership. User Licenses can be upgraded to Personal Memberships, while Developer Licenses can be upgraded to Developer Memberships. Credits are based on the actual purchase price, not the theme’s regular price, and cannot be combined with sales, promotions, or other discounts. Ask us to upgrade →
Can I pay for PremiumPress by credit or debit card?
Yes. Card payments are accepted at checkout. Other payment options are shown at checkout too.
Support & updates
Do I get support and updates after I buy a PremiumPress theme?
6 months: A single theme includes 6 months of support and updates. You can extend for $49 per 6 months whenever you like. The Personal and Developer Memberships include 12 months instead.
Does PremiumPress offer phone support?
No. Support is online, through our contact form. Keeping support online helps keep our prices low. Contact support →
Does PremiumPress provide website hosting?
No. You need a WordPress hosting account from a hosting company. PremiumPress makes and maintains the themes. Any WordPress host will do. Hosting we recommend →
Licensing
Can I use a PremiumPress User License for client websites?
No. A User License covers sites you own. Client work needs a Developer License. If you build websites for clients or paid projects, choose the Developer License. Compare licences →
What does a PremiumPress User License allow?
Your own sites: Unlimited installs on domains you own and control. The licence is for one person. It can't be transferred, resold, shared or given away.
What does a PremiumPress Developer License allow?
Any domain: Unlimited installs on any domain, including paid client work. It can't be resold, shared, or used to resell PremiumPress software itself.
Can I resell PremiumPress themes or put them in a bundle?
No. Neither licence allows reselling, redistributing or bundling. This applies to the themes and any PremiumPress software, in any form.
Compatibility
Will PremiumPress themes work with my plugins?
Yes. Standard WordPress plugins work in most cases. For advanced or niche plugins, it can depend on the plugin itself.
Do PremiumPress themes work with the latest WordPress version?
Yes. Themes are updated to keep up with each WordPress release. Keep your theme updated from the members area to stay compatible.
Do PremiumPress themes support other languages?
Yes. Themes use standard translation files (.PO/.MO). You can translate your site with the usual WordPress translation tools.
Installing & updating
Do I need WordPress to use PremiumPress themes?
Yes. PremiumPress products are WordPress themes. You need a working WordPress website to install them.
How do I install a PremiumPress theme?
Upload in WordPress: Appearance › Themes › Add New › Upload, then Activate. You can also upload it with your host's file manager or FTP. Our documentation has a full walkthrough. Installation guide →
How do I update my PremiumPress theme?
Members area: Download the latest version from the members area and upload it. We recommend taking a backup first, or testing on a staging site. The documentation has the full guide.
About PremiumPress
What is PremiumPress?
Since 2010: WordPress themes for online businesses, used by over 65,000 businesses. Themes for directories, classifieds, job boards, dating, coupons, auctions and more, with payments and memberships built in.
Which PremiumPress theme is right for my project?
Match your model: Pick the theme that matches how your site will earn money. Directory for listings, Micro Jobs for gig marketplaces, Coupon for deals, Dating for matchmaking, Auction for bidding, Classifieds for ads. Browse all themes →
How do I compare PremiumPress with other themes?
Count the plugins: Check which features are built in that you'd otherwise add with plugins. Listings, memberships, payments and dashboards in one theme mean fewer plugins and less custom work.